At Prometheus Falling New and Used Toys, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair and transparent. Below you’ll find a list of our policies and FAQ. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Orders

All items that are NOT listed as pre-order should ship within 1 business day. Delivery time will vary based on shipping method chosen and delivery location but all orders include tracking numbers.

Pre-Order items ship within 2 business days of delivery to our warehouse or on official release day when possible.

We accept all major credit cards as well as Paypal.

Returns

  • Sales on new items have a 14 day return policy IF the product is unopened and not damaged. Buyer pays return shipping costs.

  • Refunds for returns are normally sent within 5 business days for products physical return to our store.

  • For returns, we will either issue a fulls tore credit or refund payment minus (-) 15% restocking fee.

  • Used items are sold as is with no return unless there is a clear issue with item description vs how it arrived.

  • All packages/shipping include insurance unless specifically noted. If a package was damaged in transit we will work with you and the shipping company to refund the value of the item (or replace if we have a direct replacement available)

Gift Cards

We offer online gift cards in various amounts which you can order from our online store.

Gift Card orders are sent via a digital code to your email.

Other

Store Hours:

We are open to the public at this time however hours will vary based on Covid and local restrictions. Please call to confirm daily hours of operation.

Trades:

If you have a toy or collection you are looking to sell, we suggest you email us a complete list of toys, their general condition, and missing accessories if known, and pictures front and back.

PFT will assess the value and provide a cash value estimate and note any products we are not interested in.

We then provide a pre-paid shipping label you can print and use to ship your toys to us. 

We then review the actual condition and provide a final buyout price.

If you accept, payment is made within 24 hours to your Paypal account or via Venmo. If you choose to pass, we ship your collection back at a flat rate shipping charge to you.